EXIT SURVEY FOR GRADUATES: AN ESSENTIAL COMPONENT IN THE IMPROVEMENT OF QUALITY IN HIGHER EDUCATION

Abstract

Kenya's fast growth in the number of higher education institutions has resulted in fierce rivalry. Students are now being asked to provide comments on how happy they are, with all service delivery units present in their respective institutions. A student satisfaction survey questionnaire is used to channel this feedback. One form of these surveys is the exit survey for graduates; which serves the purpose of gathering feedback and insights from individuals who have recently completed their academic studies. It helps institutions evaluate the effectiveness of their programmes, assess the quality of education and student experiences, and make improvements accordingly. Graduate feedback is now being sought by educational institutions worldwide through the utilization of an exit survey for graduates. The goal of

this study is to discuss the formulation and deployment of this survey to determine undergraduate and postgraduate student satisfaction level. The exit survey for graduates is an essential and effective tool that focuses on resource areas where there is a lack of satisfaction but still fundamental. The approach, computation, analysis, and outcome of employing the Likert scale are all discussed in this study. The relevance of overall flexibility in the formulation of single and grouped parameter questions is demonstrated and proved