INFLUENCE OF E-BANKING SERVICES ON THE FINANCIAL PERFORMANCE OF KENYA COMMERCIAL BANKS

Abstract

Most of the innovations has comed up and most business has moved from their traditional way of doing their business to the modern or electronic way hence this has led to globalization. Most of the banks have been forced to adopt this electronic banking to reduce on the costs,improve on the efficiency and reduce on the long ques. The main reason or the aim of the study was to determine the influence of electronic banking on the financial performance of the Kenyan commercial banks. The main objectives was to determine influence of Agency banking mobile,online banking and Automated teller machines. The study used the descriptive design and the data was analyzed by the descriptive procedures. Both secondary and primary data was collected. Ebanking was found to have positive influence on the financial performance by increasing the ROA ,ROE. The study recommends that e-banking should be frequently used so as to; improve on the efficiency and financial performance. For more studies there should be areas that need to be researched on like ETFS and quality transactions of the banking services