EFFECTS OF MOBILE BANKING SERVICES ON CUSTOMER SATISFACTION

Abstract

The research will be focusing on answering the question if the customers are satisfied with mobile banking. The researcher will examine mobile bank on the concept of it acceptance and how wide it cover the market of banking sector compared to other means of banking. The researcher will conduct the research through questionnaire, interview and reviewing documents. The data is acquired from customers and KCB bank Mtito Andei . This is done in order to improve the performance of the bank and also improving customer service in mobile banking